Telehealth Administration:
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- Define custom telehealth appointment types through Schedule Settings (telehealth-15, NSight telehealth, etc.)
- For EMR-integrated customers, appointment types should be mirrored to NSight for auto-creation of telehealth appointments.
- Support for up to 10 participants per appointment
Schedule Telehealth Calls & Email Communication
Telehealth Transcription
AI-powered transcription uses both artificial intelligence and machine learning algorithms to automatically transcribe spoken speech into written text in the context of medical consultations, meetings, and other related audio recordings. These transcriptions can be used for various purposes, such as to improve patient care, aid in medical research, and facilitate the billing and administrative tasks associated with running a medical practice.
- Near-real-time Speech-to-Text - During a live "session" the transcription will not distinguish between speakers. (Single block of text)
- Conversation-style transcript History- After the "session" has ended, the transcription will display like a conversation, by using an AI-assisted speaker identification process.
- Optimized for the medical domain
- Multi-speaker transcription
- 90% accuracy (environmental factors or hardware configurations may impact this number)
Telehealth Nsights
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- Ability to identify ICD-10 symptoms from natural conversation in near-real time
- ICD-10 Symptom count will be displayed on Session Summaries where Symptoms have been customized and approved
- AI-generated symptoms and keywords based on Practice customization
- Audible and visual notifications
Telehealth Chat
Users have the ability to chat directly between Providers and Patients
Tech Details
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- Chrome is the recommended browser for best experience, but also works well with Safari for mobile.
- INTERNET REQUIREMENTS: According to the Federal Communications Commission (FCC), video telemedicine requires a minimum download speed of 25 MB/s and a minimum upload speed of 3 MB/s. Depending on the number of devices simultaneously streaming content, latency, and other factors, higher download and upload speeds may be needed.
Bug Fixes & Improvements
- LLM Transcription Enhancements
- SOAP Note Enhancements