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AvodahMed Incident Summary (3/5/26)
📣 Recent Incident Summary – Authentication (Resolved)
On February 19, a subset of users experienced authentication issues that impacted their ability to access Ambient Scribe across all environments. This issue was traced back to a degraded service with Ambient Scribe’s identity and access management (IAM) provider.
🔧 What We Did:
- Declared a major incident upon confirmation of impact
- Investigated and tested potential internal root causes
- Discovered an incident was declared by Ambient Scribe’s IAM provider- link
- Monitored IAM provider’s incident until it was resolved
- Confirmed authentication resumed normal operations
💡 Key Takeaways:
- Avodah is preparing for a silent migration to an enterprise-grade IAM provider
Thank you to all teams who supported this effort—and to our users for your patience during this incident.
🛡️ Impact & Next Steps:
No action is needed on your part. All changes are live and have been thoroughly tested by our QA team. We’ll continue to monitor performance and keep you updated on any further improvements.