How to Schedule and Manage a Telehealth Appointment in Nsight

Enabling Telehealth

1. Verify Telehealth Settings
   • Navigate to Scheduling Settings and scroll to the Telehealth section.
   • Ensure that Telehealth is toggled ON to enable virtual appointments.

Scheduling a Telehealth Appointment

1. Create a New Appointment
   • Click New Appointment and enter patient details.
2. Select Telehealth as the Appointment Type
   • In the Type drop-down menu, choose Telehealth.
3. Add Additional Participants (If Needed)
   • Click Add Person to include family members or companions.
   • Enter their full name, phone number, and email.
4. Finalize and Schedule
   • Click Create to confirm the appointment.

Starting and Managing a Telehealth Appointment

1. Locate the Appointment
   • Find the scheduled Telehealth appointment in the All Appointments section.
2. Begin the Telehealth Session
   • Open the appointment and click Begin Telehealth in the top-right corner.
3. Manage the Appointment
   • The Telehealth session includes standard appointment features such as:
     • Appointment overview
     • Participant list
     • Chat functionality
   • Appointments can be paused and resumed as needed.
4. Completing the Appointment
   • Once the session ends, an appointment summary is automatically generated.

Technical Recommendations

• Ensure a stable internet connection with a minimum of 25 Mbps download and 3 Mbps upload speed for optimal performance.
• If experiencing issues, try connecting via Ethernet instead of Wi-Fi.